MTN User

Hello

I was so disappointed by the way MTN sales people treated me today.

Shop 34 Standard bank Center Pretoria Central Sales Person: Yusri and Mpho Time: 09:10 - 10:34

We customers may not know all the procedures but we know about customer service.

Yusri had courage to tell me that I'm suspicious.. What I wanted is impossible and I must go to Menlyn MTN Direct so that I can get help. Mpho did not even know how to call MTN customer care using other network.

I called customer care and explain to her what is it that I wanted. (I wanted to get the same benefits on my prepaid mtn number as I blocked the contract numbers due to trap and run situation around May 2021. I did not want the same numbers because my ex girlfriend was using the numbers) 135 told me it is not possible the way I want it. The only way is to get new number with the same benefits on it. Thank u Team 135.

I now understand and want it to happen like that. (Getting the new numbers so that I can enjoy my benefits as I'm playing for them)

Yet the attitude of Yusri was still sucks as he told me he won't help me. I've asked for the manager. Did not get him/her. (And she/he must order sim cards before they get finished.. Customers were returned due to no sim cards in the store)

Other sales person came and still wanted to say No on my plea. I had to call MTN customer care again. I gave the phone to Yusri to speak to the 135 team.

THEN I GOT HELP.

I JUST NEED SOMEBODY RESPONSIBLE FOR THE TRAININGS OF STAFF TO PAY ATTENTION TO THE FRANCHISE STAFF TO KEEP THE MTN CUSTOMER SERVICE STANDARDS.

I like MTN. I have 2 contract with them. I make sure I pay to keep the relationship good.

Yusri with attitude want to destroy my relationship with MTN.

Store manager must train the staff well to identify the ******** and the customer.

Thank you.