LC
Livingstone C
1 reviews | Active since Dec 2013
24 Apr 2018, 12:11
MTN Useless Team
Mtn still can't figure out how to send my phone after 8 months of paying for it....i am still waiting for delivery. This is absolutely nonsense from you MTN just tell me where to go and I will fetch it myself. What you have is some individual brilliant agents within your company but the entire customer care is rotten to the bone. This is the forth time this year writing on this platform trying to resolve this nightmare. Give me one brilliant player who can put this to bed i am tired of your Horror.
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MTN South Africa's replyOfficial
26 Apr 2018, 09:35Dear Livingstone,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply26 Apr 2018, 09:35
Official
Dear Livingstone,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Will you be able to forward me the correspondence between yourself & MTN accompanied with your ID number to *** so I can rectify your account and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,