NR
Nadine R
1 reviews | Active since May 2018
21 Jan 2019, 10:51
MTN Useless, Shocking Service
MTN's service is shocking, I have been trying to resolve a legal status matter for the last 11 days, I have sent emails, I have phoned, I went into a Store, and no one will assist me, the only feedback I get from MTN is "someone will get back to me" or an automated reply that says "someone will get back to me" Needless to say these people are useless and no one is getting back to me. The legal matter was resolved with their attorneys in May 2018, and yet these people cannot do a simple thing like removing a legal status.
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Replies (2)
MTN South Africa's replyOfficial
22 Jan 2019, 08:12Good day Nadine
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
I will update you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
I will update you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply22 Jan 2019, 08:12
Official
Good day Nadine
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
I will update you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Legal team for assistance.
I will update you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Renall Chetty
Complaints Management Team
Best regards,
NR
Nadine R's updateReviewer Update
22 Jan 2019, 09:15It was escalated on 11 January 2019 ref no: 1- ********** 8728
Today is 22 January 2019
How long does it take MTN to resolve this?
Unacceptable
NR
Nadine R's update22 Jan 2019, 09:15
Reviewer Update
It was escalated on 11 January 2019 ref no: 1- ********** 8728
Today is 22 January 2019
How long does it take MTN to resolve this?
Unacceptable