SN
Sharon N
1 reviews | Active since Dec 2018
17 Dec 2018, 03:00
MTN USELESS SERVICW
I have upgraded my contract a month ago.I get the incorrect amount of data loaded and was advised that I will receive the 2 G night data in 2 days it is now a month later and call after call gets logged and resolved with no feedback.I was also unable to use my promotional data and a call was logged for that too with no feedback until the data expired.The call centre is incompetant and told me the data issue is resolved I can use the data but my transactions went off my credit limit.You receive no feedback.Terry Morake and I have been liasing for a ****h but his responses are also that a call is logged.How long does it take to give me the data I was promised to receive monthly.
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MTN South Africa's replyOfficial
18 Dec 2018, 07:57 Good day Sharon
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have contacted Terry and his supervisors for an update, they will contact you asap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have contacted Terry and his supervisors for an update, they will contact you asap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Complaints Management Team
Best regards,
MTN South Africa's reply18 Dec 2018, 07:57
Official
Good day Sharon
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have contacted Terry and his supervisors for an update, they will contact you asap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
I have contacted Terry and his supervisors for an update, they will contact you asap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards Roanne Complaints Management Team
Best regards,