MTN - USELESS SERVICE PROVIDER, ********** DEDUCTIONS!!!!!

I have had an account with MTN for 20 years and I recently moved overseas. Due to moving, I no longer required the use of my contract with MTN and asked to settle my account in December 2020.

I settled my account to the amount of R 8 000 in December 2020 and paid the outstanding money that was due on my two year contract. This confirmation of payment was sent through to MTN retention department and they confirmed receipt. They then changed my cell phone number to a pay as you go that I could still have my number if I ever moved back to SA. It was then confirmed that my account has been settled and that there are no more payments that I need to pay.

We are now in June 2021 and to date, I am still receiving billing statements for the insurance on an account that was closed, settled and paid in full where is was requested that all accounts be closed. As the insurance is through MTN and the account has been closed, why is it that I am still receiving billing statements 6 months later.

Furthermore, I have tried to contact the retentions department several times, most of the time i receive absolutely no response and when I do receive a response, they ask for the same information. I have forwarded the email correspondence through to them several times and yet, nothing is resolved.

I then tried their FaceBook group and messenger to get a response and address the issue that they are *******ly and **********ly without authorisation deducting money from my account after i have already settled the account. And still there is back and forth messaging when they do EVENTUALLY respond and then complete silence.

I have escalated the issue and complaint to the CRF ***** Queries (MTN ***** Department). and as I suspected, absolutely no response other than the automatic email reply.

I ask MTN - are you in the business of *****ing money from people and employing *********** people who do not know how to follow simple instructions?

I am beyond furious at the lack of communication that I have received from MTN as well as the fact that a simple instruction to close the account has taken 6 months to do and I am no where from receiving a response and closure of this matter.

I do not recommend using MTN as a service provider as you will be dealing with *****s who clearly cannot do their job and are in the business of taking money from people where they should not be!!!!!