MTN Useless Service Provider

I’ve been having a problem with MTN since April regarding my payment

I’ve been a loyal MT customer over 20 years now. About 16 years ago I went from Debit order payment to EFT payment because MTN deducts the monthly instalment on any time and not on the debit order date given (I get paid the last day of the month and asked for the debit order to be deducted on that day then they will deduct on the 26th for example)

In April I made my monthly payment like every month on Wednesday 31st March only for my phone to be suspended 2 days later. I send them the proof of payment and I had to pay activation fee as well, which is not fair as I did pay my account. The excuse I got when I phoned was that it was Easter Weekend and nobody worked in the accounts department.

So we continued with the same story. This month again. Made payment on Monday 31 May @ 8:14 on Wednesday 2 June they suspended my line yet again. I lost a half a day’s work (get paid per hour worked so lost a half of days pay). My account activated again.

Now they tell me because I am a cash pay I need to phone them before the end of each month to let them know that I will pay, this is apparently a new thing (there was no communication about this at all and never had this issue before.0

I tried to complain at the complaints department but that does not help because they NEVER respond to any emails.

I still have 1 year to go on my current contracts but after this I am going to cancel my contracts at MTN and going to find a service provider who actually cares about their customers.