MTN - Useless Service provider

I have noticed that monies were taken off from my bank account when saw my banking statement in mid January 2018. I noticed that MTN was debiting my account for someone that used my ID and bank details to open up a ***** account. On the 5th of February - i called the call center number and was after a long wait was avdivised that I had to get an affidavit and an a certificate copy of my ID and take that to a MTN branch and they will forward my docs to head office and i will be reimbursed within 5 days for the monies taken off my account. Total value debited is R5720.00. After numerous follow up's tele phonically and sent an email to customer care - to date no answer. At present I am fed up with MTN lack of service and it is the worse service provider to deal with. The are only concerned with opening accounts and no do not do proper credit profiles when opening up accounts. Their lack of response shows that they do not care about clients. I will NEVER refer any one open accounts with MTN. They are a total ******* company.

Regards Babes Naicker ********** (O)