Mtn useless service

MTN useless service

So I have been struggling with a new contract that was loaded incorrectly. I’m supposed to get 80GB of data and they only loaded 10GB. I work from home as many of our fellow SA citizens and now needs to buy data extra because MTN can’t resolve my case. It has been 13 days since my first communication to MTN customer service. Between 5 people they keep escalating my issue and nobody actually solves the issue. It can’t be that hard to resolve the contract to the correct data package. I’m really upset with this service. I know everybody is affected by lockdown but as their automated response says they have implemented a work from home policy, but it seems like the people have taken a holiday instead?? This is shocking service. #wegotuNOT #MTN #uselessservcie #noreponse #wevegotyouNOTcovered MTN South Africa @godfreymotsa @robshutter @MTNza