MTN USELESS Not Resolving issue to dial out!!

I was ****med last year September 2023 by a caller who identified them as an employee of MTN. I provided an OTP pin to the caller and only reliased my mistake after the call. MTN then deducted the R10 000 from my bank account after this was reported to the ***** devision. #SR:***. The debit order bounced and I was charged the unpaid fee due to MTN's mistake, then my account was handed over to your debt collection agency which is unacceptable. I was sent from pillar to post and visited your branch without any assistance. This ref REQ*** was given to me about three months ago. I went to the police station and provided an affidavit with a case number but my phone is still not working. I cannot dial out and reported this many times. My contract will be ending by Aug 2024, and almost a year that I cannot use my phone!!!! Every time I phone MTN they say nothing is wrong with the phone, however the problem is still not sorted out. I demand urgent attention to this and feedback from MTN on how this is going to be fixed and what you are going to do with all the months that I havent been able to use my minutes as per my contract.