RA
RochAA(C) Agram

1 reviews | Active since Sept 2015

25 Aug 2018, 10:30

MTN Useless Network

MTN is terrible. You dial the customer care number and there's no direct option to contact an actual person. Just a whole bunch of prompts. When you eventually manage to figure out how to reach a "MTN Champion". They try to help you. 1 in 6 times you get someone that can actually tell you what's going on. I was told 2 - 24 hours. It's been over 24 hours and I've been told I'm going to have to wait another 24 hours.

I activated a *142# promotional item they sms'd me about.

"Recharge Reward". Load of ****.

Recharge with x amount of airtime and you'll get x amount of data to use within 7 day.

I'm still waiting for data.

I've since had to buy a bundle because I have no data.

This such an inconvenience.

If you're thinking of moving over to MTN. I'm MTN and thinking of moving over to anything but MTN.

Think carefully.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Aug 2018, 09:09
Official

Good day

Thank you for raising your concern with us. We apologize for the delayed response and for any inconvenience incurred. We will investigate the further and revert back to you soonest.

Warm Regards

Sizwe Schoeman

Complaints Management team

Best regards,