MTN.. USELESS is an understatement

I ordered a router for month to month fibre. A week later the delivery chap could not deliver it to me as his finger print machine would not register. He retained the router, I requested a refund as no service had been provided no equipment received.

I phoned 6 times, bounced from one department to another, then back to begin.. absolutely no joy. I mailed customer service 3 times, no joy..I wrote a formal letter of complaint.. no joy..1 month later MTN still has my money.. ICASA was contacted ..non refunds of money collected by them is out of their jurisdiction.

I see this as paramount to theft.. how does this company remain in business with such poor service? This should not be allowed, they should be boycotted by all whom experience this type of behaviour.

I have now informed the consumer council, let us see if they too do nothing..which will mean they are condoning the actions of this company.

If you value your money and mental health avoid this company.