MV
M V
1 reviews | Active since Jul 2011
25 Nov 2015, 13:52
MTN Useless insurance on devices
I logged a claim at MTN Fourways for a broken device. I was advised that they will collect the device in order to fix it and return it within a week. They haven't even reacted in 6 days!! The call center doesn't answer any calls and MTN Fourways doesn't return calls when I tried following up with them multiple times over the last few days. SO disappointing, I was assured they were excellent and I have been stuck waiting! I am unable to even use my mobile.
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MTN South Africa's replyOfficial
25 Nov 2015, 15:51Hello MicNinc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply25 Nov 2015, 15:51
Official
Hello MicNinc,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***