MTN - useless in the extreme

MTN - Coastlands Gateway Durban- Never before have I experienced such incompetence and system issues!. My father had an MTN account with 2 numbers. He passed away earlier this month I needed to transfer his account and upgrade my very elderly Moms phone. First visit - I go with my mom to choose a phone (needed to be large due to her failing sight) and to establish what docs needed - 35 mins. Visit 2 - 1 and 3/4 hours, yes, to transfer the account, to find that biometrics continuously not working and authentication failing and needed to be overridden? Then system goes down so leave after 1 and 3/4 hrs, yes, wasted. Visit 3 - attempt to redo transfer, 45 mins, more biometric issues and system overrides?! eventually done. Visit 4 - return with my 85 year-old Mom to upgrade and get numbers transferred from old phone. 45 mins later told I cant upgrade her phone for 3 months as I am a new account holder. why didnt I just add another number to my vodacom account and port the number.? MTN - you don't deserve any business!!!!