MTN - USELESS *******.

If I could give MTN 0 stars at this point. I would!

About 4 months ago, I purchased what was possibly the most expensive phone at the time - the Huawei Mate X3. After physically taking my phone from the store, mtn couriered another one out to me the next day. It took days to figure out where it came from as nobody was willing to account for this error. I don't know how MTN felt it fitting to send out a R45 000 phone with no request from us and no payment made for it.

Everyone we reached out to at MTN said the phone had nothing to do with them and refused to take it back. Eventually, about a week later, the address that it came from accepted to take it back. But wanted to charge me R4500 return/cancelation fee for a phone I did not order. I disputed this and MTN agreed not to charge me this fee, after which I agreed to return the phone.

Conveniently, thereafter, My account was wrongfully debited for over R10 000. I began disputing this with the branch that was dealing with my account at the time - The Atrium MTN. I have honestly not experienced more pathetic service from ANY store in my life, in comparison to ATRIUM MTN in Durban Overport.

I got nowhere in a whole month, and was wrongfully debited a similar amount AGAIN.

I'm now almost 20k out of pocket, and STILL - 3 MONTHS LATER - NOBODY IS ATTENDING TO THIS.

I have been beyond patient. But now MTN is going to see :)

I have not been refunded the money ****** from my account. I have barely been responded to. I follow up every week and I don't even receive replies.

For the average full time worker like myself, I do not have the time to physically resolve this in store, so we depend on email and call centres to assist us. However I have gotten absolutely nowhere.

I've compiled all of my attempts to resolve this, most with no reply even, and I will be taking this real far real quickly.

For context : our account with MTN is probably 10+ years old, and I will definitely be reporting and boycotting them as soon as possible. Pathetic service provider if you ask me :)