EV
Eugene V
1 reviews | Active since Sept 2014
09 Apr 2019, 10:07
MTN Useless customer service
I am now at my wits end. I went to a MTN shop (Eden Meander, George) and asked about an upgrade advertised in their book. They did not have the specific device (Samsung J4+) in stock. I then (12/3/2019) requested an online upgrade and got an email message back. "Thank you, your application has successfully been submitted. Your reference number is: ********** 84" NOTHING HAPPENED. Monday 1st April the store in George told me they have stock. I called the customer care line and they did not have stock and advised me to cancel the order and go to the shop which I did. After numerous attempts my fingerprints was accepted and when proceeding the computer blocked the application. The next day they told me there was an outstanding amount of R80, but with no other information. I took me the rest of the week to sort that out after complaining on the MTN Facebook page. I got a message Friday 5 April 2019 that it has been resolved and that I can go back to the shop at Eden Meander, George. Went there again yesterday morning. After half an hour battle to get my fingerprints sorted ANOTHER BLOCK. NO ONE SEEMS TO KNOW HOW TO RESOLVE THIS. The other shops / agencies/online shop don't have the device that is advertised AGAIN in the APRIL booklet. HELP HELP HELP Eugene de Villiers.
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Replies (3)
MTN South Africa's replyOfficial
10 Apr 2019, 08:06 Good day Eugene Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The application reflects declined, I will contact the credit vetting dept for more information and provide feedback asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply10 Apr 2019, 08:06
Official
Good day Eugene Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The application reflects declined, I will contact the credit vetting dept for more information and provide feedback asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
EV
Eugene V's updateReviewer Update
12 Apr 2019, 09:49Nothing happened since and no one tried to contact me.
EV
Eugene V's update12 Apr 2019, 09:49
Reviewer Update
Nothing happened since and no one tried to contact me.
EV
Eugene V's updateReviewer Update
12 Apr 2019, 13:46Got a SMS from Roanne Juggannadh advising me to take all my documents to the store. I did so.
They have no stock of Samsung J4Plus devices. Phoned the online sales. They don't have stock. They had stock but the problems with my account (none caused by me) took so long that everyting is sold out. They still advertise in April booklet.
EV
Eugene V's update12 Apr 2019, 13:46
Reviewer Update
Got a SMS from Roanne Juggannadh advising me to take all my documents to the store. I did so.
They have no stock of Samsung J4Plus devices. Phoned the online sales. They don't have stock. They had stock but the problems with my account (none caused by me) took so long that everyting is sold out. They still advertise in April booklet.