AvJ
André van Jaarsveldt
1 reviews | Active since May 2016
06 Dec 2018, 11:29
MTN useless customer service
On the 16th of November MTN called me regarding my upgrade. They said it would take 7 - 14 working days. Yesterday MTN called me AGAIN regarding a new upgrade and I said I already upgraded. Today when I called to ask when I'll receive my handsaid they just said the upgrade was declined by MTN. But why the Hell do you still call me regarding a new upgrade MTN??? I know from past experience contacting you are completely useless. But can you please just once show an ounce of customer service and let me know what exactly is going on.
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MTN South Africa's replyOfficial
07 Dec 2018, 12:30Good Day André
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that a request has been sent to our sales department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that a request has been sent to our sales department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply07 Dec 2018, 12:30
Official
Good Day André
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that a request has been sent to our sales department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
We are terribly sorry to have disappointed you with the lapse in service and would like to assure you that it is certainly not our intention to dissatisfy our clients.
Kindly note that a request has been sent to our sales department to please contact you.
We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,