RF
Ricardo F
1 reviews | Active since Oct 2017
29 Aug 2018, 17:17
MTN Useless Contracts
Once again I am having th biggest pile of **** with MTN and there so called booza network. Now I am having the issue with getting the correct contract that I app**** for. Because some idiot in their company is incapable of doing their job. They take away there old packages and then tell you cant upgrade to the new ones that they have issued. This is by the the worst service I have ever received from MTN or any other company.
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MTN South Africa's replyOfficial
02 Sept 2018, 21:05Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the below response from our system support:
Please note that given cell number cannot be migrated directly to requested package . We can do is deactivate and create as a new package but doing this sub will lose loyalty points and current bundle balances. Please confirm to proceed.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Sept 2018, 21:05
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note the below response from our system support:
Please note that given cell number cannot be migrated directly to requested package . We can do is deactivate and create as a new package but doing this sub will lose loyalty points and current bundle balances. Please confirm to proceed.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,