NS
Nazier S
1 reviews | Active since Dec 2014
27 Mar 2019, 10:42
Mtn useless company
I complained on this site before with regards to MTN ridiculous service and not providing me with the necessary data I am due to receive. Sent proof of my contract and a snippy of the Yello trader a d each time I am told it gets escalated. 48 hours later and still no response from a company I have been supporting for more than 10 years. I have escalated this matter onto the ombudsman and have requested the contact details for their operations manager so that this matter can be resolved. Please do not choose this company when applying for a contract as you will provide them with all the proof in the world and you would still need to wait for someone to check it again.
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Replies (4)
MTN South Africa's replyOfficial
28 Mar 2019, 15:02Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that Brendah is dealing with your query and has escalated it to the relevant department. She will advise as soon as she gets feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that Brendah is dealing with your query and has escalated it to the relevant department. She will advise as soon as she gets feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply28 Mar 2019, 15:02
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that Brendah is dealing with your query and has escalated it to the relevant department. She will advise as soon as she gets feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that Brendah is dealing with your query and has escalated it to the relevant department. She will advise as soon as she gets feedback
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
NS
Nazier S's updateReviewer Update
29 Mar 2019, 14:03It's extremely frustrating dealing with your company, I have provided all the proof for you guys to resolve this matter and to date nothing has been received. This matter is constantly being investigated by different departments. Please be advised this has now been escalated to the Consumer and goods ombudsman based on the poor service from your company.
NS
Nazier S's update29 Mar 2019, 14:03
Reviewer Update
It's extremely frustrating dealing with your company, I have provided all the proof for you guys to resolve this matter and to date nothing has been received. This matter is constantly being investigated by different departments. Please be advised this has now been escalated to the Consumer and goods ombudsman based on the poor service from your company.
NS
Nazier S's updateReviewer Update
29 Mar 2019, 14:03It's extremely frustrating dealing with your company, I have provided all the proof for you guys to resolve this matter and to date nothing has been received. This matter is constantly being investigated by different departments. Please be advised this has now been escalated to the Consumer and goods ombudsman based on the poor service from your company.
NS
Nazier S's update29 Mar 2019, 14:03
Reviewer Update
It's extremely frustrating dealing with your company, I have provided all the proof for you guys to resolve this matter and to date nothing has been received. This matter is constantly being investigated by different departments. Please be advised this has now been escalated to the Consumer and goods ombudsman based on the poor service from your company.
NS
Nazier S's updateReviewer Update
01 Apr 2019, 09:22any update on this or do i only get a response when i log a new complaint on hello peter?
NS
Nazier S's update01 Apr 2019, 09:22
Reviewer Update
any update on this or do i only get a response when i log a new complaint on hello peter?