MTN Useless Billing System and Admin

My line has been suspended twice in the last week. When i contact MTN they tell me it is due to none payment, and even though i have sent them proof of payment for my November and December payments, they have still not updated my account as paid.

I have just sent through the proof of payments to another email address but i have little faith that anything will be done to reflect these payments on my account.

it is impossible to get an MTN statement through any of the channels that they advise, the MYMTN app always shows a processing error and even when requested from the call centre the statement never arrives.