AL
Amanda L

1 reviews | Active since Jun 2015

09 Jun 2015, 10:07

MTN USELESS AND ******

i have been trying to cancel my contract forever with MTN they are useless and no customer service. they ignore my request and then they want to block me when i tell them i will not pay my account until they acknowlage that i want to cancel this contract, after 6 weeks of complaining, phoning, sending mgses on facebook i finally got through to them today just so that the guy can tell me i must phone back tomorrow. this is pathetic to say the least and then to hear i cant keep my 1gig data and almost R400 that is on my phone, 1st i paid for that R400 airtime and i cant change that over in data so i have to buy data extra and now they want to tell me i cant keep that. that is beyond ridicules. i want to keep my nr go over to pre paid and i want my data and airtime that i paid for. MTN IS PATHETIC. Then aswell the guy that i spoke to today decided he cant deal with my complain so he put the phone down in my ear. ****ing disgusting. it is not my problem if they are on strike. sort this out. stop being *****. I HATE MTN, NEVER HAD SUCH BAD SERVICE IN MY LIFE

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Jun 2015, 14:14
Official
Hello amanda0326,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have escalated your query to the cancellations desk for them to assist with the prepaid migration.

We would like to assure you that we are actively working to improve our service levels.

Regards
Thabelo
REQ:***

Best regards,