MTN - Useless and Bad Customer Service - STAY AWAY

I have had such a bad experience with MTN I will never use their services nor recommend them to anyone. The service they provide is extremely poor.

I had a contract with them and when I called them on the 01 August 2018 to give them notice that I will not be renewing the contract, I was then informed that the contract was renewed in KZN Lady-Smith meanwhile I live just behind MTN in Weltevredenpark. I was asked to do an affidavit by their call agent (Mandisa Masimini). I sent the affidavit the same day and the agent only got back to me after 3 days with the ref number.

I have had been following up with MTN and even took a day off at work and went to their office in 14th avenue on Fairlands and I met with Bonolo Khonkhe and explained everything. I have not received not even a single update from MTN concerning the matter. I even logged this issue with their legal department and it 3 months now and not a call from then.

I keep getting threatening calls and SMS from them through a company called MBD Inc.

5 months after I brought it to their attention that their is ***** on the contract, nothing had been done from their side. This company is useless.

To think that I have considered working there. I will go there again on Friday the 14 Dec 2018.

Trouble Ticket#: 1- ********** 1576 for Acc A ********** to the leagal department