MTN - USELESS

I tried to cancel my MTN contract in the beginning July 2024 after it had concluded its 24 months - however, their retention team (specifically Paul Mthembu) convinced me to take out another 24 months contract with an extremely good offer of 500 mins and 15 GBs. As an independent contractor, I rely heavily on my minutes for work!!!

However, since the 12th of August (when I receive my minutes and data monthly) I have not received the minutes. I have called the call center multiple times and NOT ONE SINGLE AGENT HAS BEEN OF ANY ASSISTANCE. From being told I am a **** regarding the deal (which I have confirmed is a real offer from the retention team multiple times) to being told time and time again to just call back tomorrow when there should be an update. I have even had to file a new query with an agent this week (REQ***) because they could not find the old query.

I mean it when I say this but I truly detest MTN and regret my decision to take out a new contract. There is no bigger **** artist in South Africa, purporting to be a legitimate business.

The only person who seemingly tried to help me was a gentleman from the retentions team Dylan Budhoo (whom I left a good review for) but he has seemingly gone quiet and no longer responds to my emails at all. Leaving a sour taste in my mouth considering the commendation I sent him to be shown to his manager... but I am not surprised in the end, it is the typical mentality of all the MTN employees I have dealt with, it must be the company culture.