MTN USELESS

Good day

I have send MTN an email on the 30th of November 2021 – 3 months down the line and still no luck My dad is on a Contract with MTN for a Huawei WIFI Router Model: B612-233

Either the Simard or the the router is not working He went to MTN in Vryburg, but according to them there is no reception in Stella??? Cannot see why because the first router worked perfect in the beginning Well, I have the router with me in Klerksdorp and still no reception! Just wondering what the explanation will be now.

I have send the router back to the MTN Head office as my dad did an online upgrade and NO MTN STORE are willing to assist him He is paying for a service he cannot use The guy at head office was just like - O this is not our problem - who’s problem is this then – THIS IS A MTN ROUTER? What happened to customer care? To whom can I send the router, because MTN are wasting my dad’s money. They don’t care about customer care

I don’t now who to contact as all is a dead end and time is money – because the router is not for free, but it cannot work THIS NEEDS TO BE SORTED ASAP