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Nicole N
1 reviews | Active since May 2013
02 Jul 2015, 09:28
MTN Useless
Despite 9 queries regarding being placed on the wrong contract.<br> <br> 5 queries about billing and not receiving the correct service.<br> <br> 4 queries for cancellation figures.<br> <br> 3 queries regarding coverage.<br> <br> I have yet to receive a single response from MTN and yet they bill my account exorbitant amounts.<br> <br> From moving to MTN i was placed on the wrong contract. I was never provisioned with the Data and SMS's as per my contract. Instead MTN took money from my account. MTN owes me DATA, SMS's, Refunds and more.<br> <br> Absolutely useless service from the call centre.
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MTN South Africa's replyOfficial
15 Jul 2015, 09:35Hello Nixy6,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
The issue with reference number REQ:*** was also resolved as you were credited with the prodata on the 8th of May 2015 and the full provisioning on the 13th of May 2015. The billing was deemed correct.
We have now perused your account and see that the request logged for the data bundle and SMS bundle provisioning for the month of June 2015 was done on the 14th of June 2015 @ 10:13am (REQ:***).
A cancellation request has been forwarded to our Retentions Department to calculate the early termination fees. We've requested them to pick up the request ASAP and send you the calculation to the Gmail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
The issue with reference number REQ:*** was also resolved as you were credited with the prodata on the 8th of May 2015 and the full provisioning on the 13th of May 2015. The billing was deemed correct.
We have now perused your account and see that the request logged for the data bundle and SMS bundle provisioning for the month of June 2015 was done on the 14th of June 2015 @ 10:13am (REQ:***).
A cancellation request has been forwarded to our Retentions Department to calculate the early termination fees. We've requested them to pick up the request ASAP and send you the calculation to the Gmail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 09:35
Official
Hello Nixy6,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
The issue with reference number REQ:*** was also resolved as you were credited with the prodata on the 8th of May 2015 and the full provisioning on the 13th of May 2015. The billing was deemed correct.
We have now perused your account and see that the request logged for the data bundle and SMS bundle provisioning for the month of June 2015 was done on the 14th of June 2015 @ 10:13am (REQ:***).
A cancellation request has been forwarded to our Retentions Department to calculate the early termination fees. We've requested them to pick up the request ASAP and send you the calculation to the Gmail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
The issue with reference number REQ:*** was also resolved as you were credited with the prodata on the 8th of May 2015 and the full provisioning on the 13th of May 2015. The billing was deemed correct.
We have now perused your account and see that the request logged for the data bundle and SMS bundle provisioning for the month of June 2015 was done on the 14th of June 2015 @ 10:13am (REQ:***).
A cancellation request has been forwarded to our Retentions Department to calculate the early termination fees. We've requested them to pick up the request ASAP and send you the calculation to the Gmail address provided in the post.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,