MTN - Useless

MTN - The worst service and I am not sure if anybody actually works there. I was informed that MTN put me onto ITC. On calling MTN I was told the reason for this was because a ********** account was opened in my name. They know this is a ********** transaction but still go ahead and have me listed on ITC. I was told by the call centre agent that I could not speak to anyone in the ***** division but I had to mail them. The first mail I sent was the 17th of August, again on the 21st of August and then the 7th of September. I received an automated feedback on the 7th of September stating that I would receive feedback with 3 business days. It is now 1 month later and I am still waiting. HOW does this company operate?