1 reviews | Active since May 2018
I am having reception problems with MTN since I have upgraded in Aug 2017. I have lodged numerous complaints, spoke to mangers, I have tried it al. I am now in the process of cancelling both my contracts. You won't believe it, but they have the audacity to tell me that I must pay a cancelation fee due to my 2 years contract have not expired as yet. When they eventually referred the matter to coverage, their comment was: "they have discovered that ******* 3rd parties are tapping from their towers, can you f........... believe that. hat is why I do not have signal at my place". I have news for them, they are going to refund me all the monthly premiums they stole from me since I have upgraded, I have screen shots of no signal over a spread period of 6 months, day and night, I have emails on emails that was written without any joy to sort the problem. So I have a 24 month contract where I must pay my account every month, but they do not have to do **** from their side, whether I have signal or not, I must pay. Bull****, they have something coming they did not expect. I have put R20k aside to spend on this, it is time that someone take these people on.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the coverage department to investigate and to contact you with assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The complaint has been sent to the coverage department to investigate and to contact you with assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
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