CP
Chantelle P
1 reviews | Active since Mar 2018
26 Mar 2018, 19:59
Mtn USELESS
Dont upgrade over the phone or online , bigest mistake. I upgraded on the 16 march over the phone with the call center ,mtn then confirmed that ther courrier dep will be in contact with me. 6 working days later i phoned back to find out why the courriers havent made an appointment yet...there i found out tha the consultant (systemz) only captered a sim card............... soon the 23 i luckly phoned and fixed it its the 26 march , just got an sms saying tha gave me 30gb free to set up my new phone VALID FOR 30 DAYS...... Ihavent even got the phone or an appointment from the courriers. Do yourself a faver drive to a mtn store and do it yourself.
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Replies (2)
MTN South Africa's replyOfficial
28 Mar 2018, 23:32Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to MTN Direct to contact and assist you. Tjhe contact number ***
We have requested that the sales agent Annelise Stevens call you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply28 Mar 2018, 23:32
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to MTN Direct to contact and assist you. Tjhe contact number ***
We have requested that the sales agent Annelise Stevens call you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
CP
Chantelle P's updateReviewer Update
29 Mar 2018, 08:38THANK YOU THE PHONE WAS DELIVERD YESTERDAY 28/03/2018. THATS BETTER WELL DONE MTN.
CP
Chantelle P's update29 Mar 2018, 08:38
Reviewer Update
THANK YOU THE PHONE WAS DELIVERD YESTERDAY 28/03/2018. THATS BETTER WELL DONE MTN.