RP
Rickus P
1 reviews | Active since Jun 2015
10 Jun 2015, 09:02
MTN = useless
Complaints:<br> 1. I didn't receive any statements from MTN for 3 months of this year.<br> 2. Even though I receive them now, it always remains a surprise to see what amount is gonna go off from my bank account, it is almost never the same as on the statement.<br> 3. The average waiting time for your call center is always more than 20 minutes<br> 4. Even though I have send numerous previous mails to MTN's complaints/service department I almost never get any feedback, the last feedback I received was 23 days after I send my e-mail and even then they only send my e-mail back to me with no reply or comments.<br> 5. I am unable to purchase any data bundles from MTN self service or from MTN Eazi Recharge.<br> 6. The staff at almost all of your stores are *********** and rude.<br> 7. I have been a contract client at MTN for more than 6 years but will definitely not be renewing my contract at MTN when it expires August this year.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jun 2015, 14:18Hello RickusP,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
1. We apologise for the inconvenience and the delay in receiving your statements. At the moment MTN is short staffed because of the strike. As soon as normal operations resume you will receive the statement on time.
2.You have MTN 200 package which you are paying R175.44. Promo fees for R174.56. 2GB of data R228.07. The other charges are incurred on calls and data charges. If you have used more of the free minutes and the 2GB data that is allocated for the month, the extra costs will be incurred.
3.To buy extra data, Please dial *141*2#okay. First choose option 1 for main menu and thereafter follow the prompts.
4.We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
1. We apologise for the inconvenience and the delay in receiving your statements. At the moment MTN is short staffed because of the strike. As soon as normal operations resume you will receive the statement on time.
2.You have MTN 200 package which you are paying R175.44. Promo fees for R174.56. 2GB of data R228.07. The other charges are incurred on calls and data charges. If you have used more of the free minutes and the 2GB data that is allocated for the month, the extra costs will be incurred.
3.To buy extra data, Please dial *141*2#okay. First choose option 1 for main menu and thereafter follow the prompts.
4.We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply15 Jun 2015, 14:18
Official
Hello RickusP,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
1. We apologise for the inconvenience and the delay in receiving your statements. At the moment MTN is short staffed because of the strike. As soon as normal operations resume you will receive the statement on time.
2.You have MTN 200 package which you are paying R175.44. Promo fees for R174.56. 2GB of data R228.07. The other charges are incurred on calls and data charges. If you have used more of the free minutes and the 2GB data that is allocated for the month, the extra costs will be incurred.
3.To buy extra data, Please dial *141*2#okay. First choose option 1 for main menu and thereafter follow the prompts.
4.We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
1. We apologise for the inconvenience and the delay in receiving your statements. At the moment MTN is short staffed because of the strike. As soon as normal operations resume you will receive the statement on time.
2.You have MTN 200 package which you are paying R175.44. Promo fees for R174.56. 2GB of data R228.07. The other charges are incurred on calls and data charges. If you have used more of the free minutes and the 2GB data that is allocated for the month, the extra costs will be incurred.
3.To buy extra data, Please dial *141*2#okay. First choose option 1 for main menu and thereafter follow the prompts.
4.We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,