MTN Useless

<p>I upgraded my contract 2 weeks ago. THE most horrible customer service experience AGAIN (not my first rodeo with MTN customer non service). They upgraded the same device to two different contracts, mine and someone else's! So the device would'nt scan through when it came to invoicing and the consultant had the cheek to lie and tell me that the device shows an error, that it still scans through as warehouse stock! After 3 trips wasting my time and fuel, I found out what actually happened. I have been battling with the store to cancel the upgrade since then. I am paying for a contract and new device that I do not have. Even had the cheek to send me an email confirming the cancellation was done. I called the 808 number just to find out that it was still not done!!!!!!!!!! My debit order goes off today and if those upgrade fees and new contract charges are on there, I am taking legal action with costs for MTN. I have never in my life come across such incompetant franchise store staff ever!!!!!! I have been with MTN for many years and customer service has been getting progressively worse over the last 6 years! I want this mess sorted NOW!!!</p>