1 reviews | Active since Feb 2010
MTN USELESS
<p>I am responding to REF ***. Can MTN not calculate.. More and more usless. I have listed all the debits that have come off my account. If you calculate from October 2015 to March 2016 you have debited me R4026,70 (20/10/2015 R500.50), (20/11/2015 R500.50), (21/12/2015 R500.50), (20/01/2016 R1012.40), (20/02/2016 R500.50), (22/03/2016 R1012.40), ??? but you say that the credit you gave me is sufficient (R3025.77) Use common sense MTN. You still owe me a difference off (R1000.93)..Note my payemnet for September is (21/09/2015 R748.50), you are not mentionung my payment that you took for April also (20/04/2016 R500.50).. So you owe me the remaining R1000.93+ Sep 2015 and April 2016 R1249=R2249.93...... I have never included August payment. If the amount of R2249.93 is not in my account by the 26 May, watch me take this to Legal!!!! *** & ***</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The debit order of R748.50 that went off on 2015-09-21 was for your invoices dated 2015-08-20, this amount is not due for a refund as it was invoiced while your lines were still contracted.
After your contract term date your account was invoiced R500.50 every month for both your lines so the credit that has been passed was for the total amount for the invoices dated 2015-10-20 to 2016-03-20 plus admin fee for the debit orders that were returned on 2015-12-24 and 2016-02-24 respectively.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
The debit order of R748.50 that went off on 2015-09-21 was for your invoices dated 2015-08-20, this amount is not due for a refund as it was invoiced while your lines were still contracted.
After your contract term date your account was invoiced R500.50 every month for both your lines so the credit that has been passed was for the total amount for the invoices dated 2015-10-20 to 2016-03-20 plus admin fee for the debit orders that were returned on 2015-12-24 and 2016-02-24 respectively.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,