RB
Riana B
1 reviews | Active since Mar 2015
12 Mar 2015, 11:39
MTN useless
I upgraded my handset on the 8th of March 2015 at Northgate Mall MTN store. I was told that it will take 24hours for my new sim to be activated. Today is the 12th of March 2015, I am still waiting to be activated. I have tried phoning the customer care line, they are too busy to take my call. I have tried phoning the shop, their number is currently not available. I have been phoning the lady that assisted me in the shop since Monday, every day. All she says is that she has escalated the problem and that someone will get back to me. Well, nothing has happened yet. Today i tried phoning her again, and her phone is now just ringing. I emailed their customer care and they will get back to me in 5 working days. <br> I am afraid i would have to consider moving to a new service provider.
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 11:22Hello RianaBeech,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Mar 2015, 11:22
Official
Hello RianaBeech,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,