MTN - Uselesness

I gave 30 days notice (30 days before my contract ended as per customer care consultant's instruction) to end my cellphone contract via the MTN messenger application. This process involved more than 3 seperate threads stretching across a period of 4 weeks. Just building frustration systematically.

I received a notification from them confirming cancellation only to debit my account again the following month. Today I spoke to a Mrs. Chetty in Durban who was rude beyond comprehension and she notified me that one can only cancel contracts with her division. MTN has always been a below par provider, but now that I'm trying to get rid of them they are only making things worse. Pathetic!