MTN: URGENT SITUATION: Need your assitance

Item: MTN South Africa
Rating: 2
Author: Jason M

I am a contract customer in good standing. My phone was ******. I have been attempting to contact you to blacklist the phone, which must be done before I can file a police report, which must be done before I can get a new phone.<br> <br> You do not answer any of the call centre numbers nor respond to any of the emails. Additionally, I have gone into an MTN store and they were unable to assist as well.<br> <br> Please contact me ASAP!!!!

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Replies (1)

MTN South Africa's replyOfficial

09 Jun 2015, 15:06

Hello BombaMbaya,

Thank you for posting.

Please accept our apologies for the delayed response and any inconvenience this may have caused.

According to our records you have been in contact with our consultants and the problem has been resolved.

Thank you for raising your concerns with MTN.

Regards
Jean
REQ:***

MTN South Africa's reply09 Jun 2015, 15:06

Official