Mtn urgent attention!!!

I hope you find this review well, I am submitting my contract with MTN due to I got your call about my outstanding balance. Moreover, my account was handed in to Lawyers/ a credit bureau, I am disputing the overall balance that is claimed that I owe. I am finding this more unfair to me and to my name, what occurred is that I took a contract with Mtn last year (2022)September. One of their cashier’s made a mistake with the two last ending digits of my personal cellphone number***) and instead they were ***). I had signed with mtn that I am taking a contract with them, on an iPhone 13(white in colour) and the contract was about me paying R580pm with limited given data and voice calls for 36months. In October I realised that my data’s and voice calls are not loaded yet and therefore I decided to go to the store in Potchefstroom T-Junction Complex. Apparently the incorrect number was registered under my profile, hence there were billing the data’s and voice calls requested. Which is I don’t understand how due to we had a limited data’s and voice call contract.My cashier William realised that he made a mistake with the last two digits of my number. He then made queries about that and to restart the process of the contract. They just kept on sending otps pins with no action done about the matter. I therefore saw on my credit score app that the owing balance is R11+-, I went to the store that day and luckily that day in October the manager was available. He made a query and there was an email sent to William by Mtn that there’s nothing that they can do. The only solution is for me to pay the outstanding balance and can only then restart the contract. That was unfair, and I disputed that. I then went to the police station and made an affidavit concerning the matter. I went to a further step of even asking legalwise lawyers to assist on the matter but the process ended not reaching the end goal.From that moment Mtn debit orders bounced because of the balance they wanted to deduct was that 11k+- which gradually increased and ended up to be this much. I have been disputing this matter to ever since and making calls but nothing seems to have a solution. Right now as per contract agreement, I have not paid mtn anything and thus far the amount I owe to them is R580X12 = R6960. Which I still dispute due to not receiving the mtn benefits(data and voice calls) ever since.

I would humbly request that may this matter be resolved urgently as it is affecting my credit name.

Thank you for your time and consideration.