MTN Upgrades department retracts quoted price

<p>I've been a loyal MTN client for about 15 years (same number) and had some up and down times with MTN.</p> <p> </p> <p>On Wednesday, 24 May MTN upgrades department phoned me, telling me about a special deal they have for loyal clients that quality for an upgrade. My contract is done and running for more that 3 years on a 2 year contract now.</p> <p> </p> <p>I was not planning to upgrade now, but the upgrades department told me on Wednesday that they have a special deal for me. The deal was a Samsung Galaxy S8 for R569 and R549. This was apparently R100 cheaper than normal price. They offered me this contract, keeping in mind that I was not planning to upgrade at that point.</p> <p> </p> <p>I then asked if I can confirm on Friday, 26 May as I wanted to get my wife's input. They said that, that is fine and they will phone me on Friday, if I want to except the great deal.</p> <p> </p> <p>On Friday someone else phoned me asking if I am ready to except the deal. I was considering it. Then they told me that will not be giving them at the price quoted after I asked them to confirm the price. I gave then the prices that I was quoted, they told me that special is finish. I then told them that I was not informed the the price can change or that it was limited offer, keeping in mind that that there was only 2 day between the calls. On Wednesday they said that Friday will be fine to confirm if I accept the offer. Then they turn around and told me they will not be able the get it for that price, even if they call the call centre supervisor.</p> <p> </p> <p>If they have told me that it was a limited offer for that day or so, I would have contacted my wife that same day and ask them to call me back the same day.</p> <p> </p> <p>I was very disappointed when they told me bluntly that they will not give me the price they quoted me. </p> <p> </p> <p>I'm thinking of the next step to take, but will be better if MTN can help me resolve this issue. I do not think it was fair changing the price after they quoted me and told me it will be fine to confirm in 2 days time.</p>