MTN upgrades contract and charges old and new contract services
<p>On 14 October I upgraded my contract. One would think that an upgrade of a contract means cancel the old one and start the new one. Not with MTN. They see their customers as cash***s and they have charged me for the old services as well, despite the fact that I have not used it. I have sent them an email, no response. I have left a voicemail message, no response. I have phone dthe helpdesk, very little response. I want my money back for the overcharging that took place on my account. And two years agon when I upgraded I also had problems. Why do I even bother to stay with MTN who doesn't grasp customer service at all.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the billing department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the billing department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Albeit that I received a response via Hellopeter.com, I have received no further information from MTN on whether this has been corrected, whether I will receive credits on my next statement and why this anomaly took place in the first place. So I am still none the wiser.
Albeit that I received a response via Hellopeter.com, I have received no further information from MTN on whether this has been corrected, whether I will receive credits on my next statement and why this anomaly took place in the first place. So I am still none the wiser.
Issue has been resolved.
Issue has been resolved.