Mtn upgrades

Item: MTN South Africa
Rating: 1
Author: Louise L

Please NEVER upgrade online with MTN. They promise you the sun, moon and stars to make the sale but when they have to deliver it is totally another story. Then it is either ******* or immoral or something like that!!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

12 Nov 2017, 20:46

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaint Management Team

Best regards,

MTN South Africa's reply12 Nov 2017, 20:46

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.

The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards

Mike Ramaboka

Complaint Management Team

Best regards,

Louise L's updateReviewer Update

14 Nov 2017, 12:40

As I said, they oromise you the sun, moon and stars. On Friday I was promised that they will call on Monday morning at 8 o'clock with an answer to my query. Hahaha, they didn't say which Monday though! And that was promised by a so called supervisor!

Louise L's update14 Nov 2017, 12:40

Reviewer Update