1 reviews | Active since Jul 2013
MTN Upgrades
I have two contract phones with MTN. Upgrades were approved on the 27th July and I am STILL WAITING!!! MTN transfers me to their courier company, the courier company doesn't even have the phones. I have spoken to an agent at MTN on Tuesday this week who promised my issue would be escalated to management and STILL NOTHING. How difficult is it for someone at MTN to actually do their job properly?
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Sales supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
mike
Complaints Management Team
Reference Number: ***7
Best regards,