MTN Upgraded my contracts without my consent

Item: MTN South Africa
Rating: 2
Author: lipsky R

Just found out that MTN upgraded one of my contracts without my consent, logged a complaint this morning, what i don't understand is for them to investigate further they are waiting for my ID and affidavit, which to me, shows they don't really care about the situation, as it is critical as some just upgraded my without me knowing about it.<br> <br>

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Replies (1)

MTN South Africa's replyOfficial

28 Nov 2015, 16:00

Hello lipsky,

Thank you for your post

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please be advised that we have requested channel support to investigate how the upgrade was done and revert to you with feedback and a way forward.

We sincerely hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

MTN South Africa's reply28 Nov 2015, 16:00

Official