MN
Maduray N
1 reviews | Active since Sept 2012
04 Mar 2016, 09:54
MTN Upgraded my contract without my knowledge
I have a modem (my own for the last 3/4 years)..I use a MTN sim card on contract 2Gig for R99 month. I don't use it to make calls only for internet.<br> <br> MTN upgraded my contract on the 17/01/2016 without my consent. I send at least 3 emails to them and they tell me that I upgraded and I have a new handset..but I don't.<br> <br> If I need to upgrade I go into a store and read and understand the contract and then sign...I don't do anything over the phone or internet. They now want me to send an affidavit to that effect and the ***** unit will investigate. They are now inconveniencing me to fix up their mess and to make up for the problem in Nigeria
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Replies (1)MTN South Africa's replyOfficial
04 Mar 2016, 14:54Hello madurayn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our fruad division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our fruad division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
MTN South Africa's reply04 Mar 2016, 14:54
Official
Hello madurayn,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our fruad division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our fruad division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
