MTN upgraded my contract **********ly

<p>Hi</p> <p>I've called MTN so many times to try and resolve the upgrade issue and I've sent this same exact email to their complaints department but I am not getting any email responses. I first requested to cancel my expired contract sometime in February 2016 and I was told to call on 12 March 2016. I called in March and cancelled the contract and I was told it had been cancelled successfully, however one of their consultants at MTN still upgraded this contract on 09 April 2016. I phoned MTN (808) after receiving and sms the same day asked why and how. The agent on the phone said it was upgraded at Vereeniging (while I was at a graduation in Polokwane) despite having . So I told that agent to cancel (again) the upgrade and she said it was done. To my surprise, the contract is still active, MTN loaded minutes on this contract and tried to debit R292.80 from my account. Now they are sending threatning sms about legal action. You can go ahead and take that legal action because I did not request this upgrade and I do not want it. I have not used your minutes and will not use them because I do NOT want to have this contract anymore.</p> <p>This was done **********ly by one of your employees!</p> <p><br />Use these reference number to verify the calls I've made to your call centre *** – ***, ***, ***, ***, ***.</p> <p><br />MY CONTRACT EXPIRED IN MARCH.</p> <p>I DO NOT WANT TO UPGRADE.</p> <p>I DO NOT WANT YOUR AIRTIME/MINUTES (TAKE IT BACK).</p> <p>I WILL NOT PAY ANY FURTHER MONIES TO MTN.</p> <p>I DO NOT WANT TO KEEP THIS CONTRACT NUMBER.</p> <p> </p> <p>PLEASE urgently investigate and solve this matter and I want a WRITTEN response because calls are not helping me in any way.</p>