MTN upgraded my contact without my knowledge or consent
<p>I’ve called MTN to cancel my contract and I was told that I just renew my contract June 2016. All I remember is that I received call from ********** 209 on the 06/07/2016 that I have something I ordered from MTN and I told them that I didn’t anything and they said they will take it back. MTN has clearly taken it upon themselves to upgrade my account without my knowledge or consent., I did not receive a device and I’m sure as did not sign for this.</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our after sales team to assist and rectify upgrade processed . A call back will be done once account is corrected and resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our after sales team to assist and rectify upgrade processed . A call back will be done once account is corrected and resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin