1 reviews | Active since Aug 2018
MTN UPGRADE WOES
I have app**** for an upgrade at MTN Vryburg branch on 04 July 2018. To date, (13/08/2018) no handset (Huawei P10 lite) could be sourced in South Africa. I called MTN customer care. I was referred back to the Vryburg branch. How can MTN be a market leader with such poor customer care? What a mission in the first instance to get to a site where one can actually contact MTN. Poor performance for a giant like this. Can surely not be sustainable?
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the Regional store Managers to intervene with the MTN Vryburg store regarding upgrade and no stock for the Huawei P10 lite.
We have escalated the complaint as well to the Retentions department to confirm if they have stock of the Huawei P10 lite. We are waiting on feedback.
You may as well contact the MTN Direct department on *** to confirm if they have stock. If they do have stock the MTN store need to cancel the upgrade for the upgrade to be done with MTN Direct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the complaint to the Regional store Managers to intervene with the MTN Vryburg store regarding upgrade and no stock for the Huawei P10 lite.
We have escalated the complaint as well to the Retentions department to confirm if they have stock of the Huawei P10 lite. We are waiting on feedback.
You may as well contact the MTN Direct department on *** to confirm if they have stock. If they do have stock the MTN store need to cancel the upgrade for the upgrade to be done with MTN Direct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,