MTN UPGRADE WITH FREE 32" TV

I upgraded my contract on the 24 November this year for the Samsung Note 8 with the Free Samsung LED 32"TV. I was told that the TV will show on my Samsung Rewards and I can then then Select it and get my TV.

This have not happened. I took up the issue with Samsung Rewards who after asking my IMEI number said that I need to log a call with their call centre, which I did and was given a reference number. To date after numerous calls and emails to Samsung, I still have not received a TV. The MTN call centre cannot assist me either and their attitude is simply shocking.

I took the contract with MTN. Not with Samsung Rewards. MTN should take responsibility and assist me to get my TV.

I am not sending any more e-mails to Samsung Rewards trying to get this sorted. MTN should have put this TV on my Samsung Rewards when I did the upgrade in store and it should have allowed me to claim it. MTN need to sort this out with Samsung Rewards and get me my TV. Your process don't work and you need to take a look at this. How is Samsung Rewards to know that I need to get a TV for free because I upgraded it if you don't send them the details?

Regards

Unhappy Customer