WL
Wilna L
1 reviews | Active since Jul 2009
20 Apr 2020, 11:35
Mtn upgrade... Useless
This is my 2nd request to sort my upgrade out! Wrong phone was allocated with my upgrade. Agent told me not to accept delivery from courier. That was on the 8 or 9th. Now I cannot upgrade because mtn is waiting for courier to return parcel. I did not make the mistake, your agent did, so why must I wait weeks for this to be sorted?? I'm told every time.. If I'm lucky enough to get through to an agent, that they will contact courier and get back to me. That doesn't happen either!
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
23 Apr 2020, 18:26Good day,
Thank you for your post.
Please accept our sincere apologies for the delay and frustrations caused.
As per our conversation, the matter is being investigated and we will revert to you with feedback and a way forward.
Regards
Veronica Smith
MTN Complaints
Thank you for your post.
Please accept our sincere apologies for the delay and frustrations caused.
As per our conversation, the matter is being investigated and we will revert to you with feedback and a way forward.
Regards
Veronica Smith
MTN Complaints
Best regards,
MTN South Africa's reply23 Apr 2020, 18:26
Official
Good day,
Thank you for your post.
Please accept our sincere apologies for the delay and frustrations caused.
As per our conversation, the matter is being investigated and we will revert to you with feedback and a way forward.
Regards
Veronica Smith
MTN Complaints
Thank you for your post.
Please accept our sincere apologies for the delay and frustrations caused.
As per our conversation, the matter is being investigated and we will revert to you with feedback and a way forward.
Regards
Veronica Smith
MTN Complaints
Best regards,
WL
Wilna L's updateReviewer Update
23 Apr 2020, 18:43Thank you. And please could I listen to the recording between myself and Randall on the 6 April
WL
Wilna L's update23 Apr 2020, 18:43
Reviewer Update
Thank you. And please could I listen to the recording between myself and Randall on the 6 April
WL
Wilna L's updateReviewer Update
25 Apr 2020, 15:10Veronica, you said you would get back to me the next day. I am still waiting for a reply. I would like to listen to the recording as well please, as I don't agree with Randall's email to me. I would really like this sorted out.
WL
Wilna L's update25 Apr 2020, 15:10
Reviewer Update
Veronica, you said you would get back to me the next day. I am still waiting for a reply. I would like to listen to the recording as well please, as I don't agree with Randall's email to me. I would really like this sorted out.
WL
Wilna L's updateReviewer Update
29 Apr 2020, 15:34Veronica please could you contact me and tell me what is going on. It's almost a month now since I did my upgrade. This is getting ridiculous now!!
WL
Wilna L's update29 Apr 2020, 15:34
Reviewer Update
Veronica please could you contact me and tell me what is going on. It's almost a month now since I did my upgrade. This is getting ridiculous now!!