oW
olga W
1 reviews | Active since Feb 2013
30 Jan 2019, 17:15
MTN upgrade still a mess
i have had no feedback from anyone i have made endless calls and still no further than stage 1 of 6 and must rely on incompetance . 808 staff are great as they try do what tehy can but no one else is helping to get me smiling and now i have some progress i will still be billed for usage i did not have from upgrade date end dec to yesterday and still had 5 dud sims that cant be activated as bbranch has not done everything correct . wonderfull **** service . do not respond to hello peter if you not gonna even call the client
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MTN South Africa's replyOfficial
31 Jan 2019, 07:56 Good day Olga
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Your complaint has been escalated to the Store manager and area manager, Ayanda will provide feedback asap.
Warm Regards,
Roanne Juggannadh
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Your complaint has been escalated to the Store manager and area manager, Ayanda will provide feedback asap.
Warm Regards,
Roanne Juggannadh
Complaints Management Team
Best regards,
MTN South Africa's reply31 Jan 2019, 07:56
Official
Good day Olga
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Your complaint has been escalated to the Store manager and area manager, Ayanda will provide feedback asap.
Warm Regards,
Roanne Juggannadh
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Your complaint has been escalated to the Store manager and area manager, Ayanda will provide feedback asap.
Warm Regards,
Roanne Juggannadh
Complaints Management Team
Best regards,