MTN Upgrade service is the worst

I dont understand this!!!!! I upgraded to an A35 which comes with a watch and earpods, i only received the phone, then on the MTN whatsapp number they said i should register my new phone on the members app and MTN will send me my freebees, i did register the phone, it does nothing after that - then i tried to register it again, it says already registered, i asked on the whatsapp nr again, no reply for 5 days now, this is not right, if i am offered a certain package, why do i only receive half of it???????????????????