Mtn Upgrade ****s

I was due for an upgrade on the 30th of November 2021, me and my husband went to pre-order the phones we wanted on the 21st of November, the lady working at Mtn Mall @ Reds advised us that we could do the upgrade then and there and that we still would be paying the same monthly amount until February 2022 and that our premiums would then increase to the new contract amount.

Yesterday I received my new statement which is R700 more than what I normally pay.

I tried calling 135 and no one is able to assist me, tried calling the store, no one answers. I have been a loyal client for 10 years with Mtn and my payments have never been in arrears or late. This is unacceptable. They say one thing but you have to pay a different amount