MTN upgrade ****.

MTN ****med me with a promotion.

MTN has ****med me with an upgrade promotion.

On Monday 24/08/2020 I app**** for an upgrade with the Samsung/MTN TV promotion when upgrading to the Samsung S20. Before the upgrade I specifically requested the availability of TV's and was ensured that there are TV's available. I did the upgrade on the day, however since I did not have my TV' licence with me, was ensured I can send my TV licence via email as they send all the TV licences through on Fridays.

When I emailed my TV license and papers through on Wednesday, I was told that there are no more TV's

I have contacted the complaints department with no responses.

MTN ****med me into an upgrade that I would have not otherwise gotten if not for the TV and the complaints department is no help at all.

I am lodging a complaint with the CPA to take this matter further as MTN just does not care about the way they do business with clients