1 reviews | Active since Feb 2017
MTN UPGRADE PROMOTION
<p>Hi</p> <p> </p> <p>So, I received an SMS in October on a mtn promotion that they were running and it said "FREE 50GB plus 10 000 MTN-MTN Minutes FREE every month for 24 months! Upgrade your phone for 24 months with minimum R482 subscription p/m to qualify.TsCs" The upgrade that I took was for R739 and I have since been waiting for this. I called customer care and have been to the MTN Pavilion store who said they have made a note on the system and someone would call me but I have heard nothing back. Please can I get help here???</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for investigations and assistance in loading the Promotional Bundles.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for investigations and assistance in loading the Promotional Bundles.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Hi
Still have no received any response on this matter?? It's been 2 months now???
Hi
Still have no received any response on this matter?? It's been 2 months now???
Still no reply???
Still no reply???